PRIVACY POLICY
This Privacy Policy, together with the Privacy Notice attached to our registration forms and our Cookies Policy, explains how the hotel trading as “Almira Mare” (hereinafter referred to as “Almira Mare,” “we,” “us,” or “our”) processes the personal data of our guests and visitors (hereinafter referred to as “you,” “your,” “Customer,” “Guest,” or “Visitor”). It outlines the basis on which we collect, use, and disclose your personal data when you visit our website or use our services.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
1. LEGAL FRAMEWORK
The terms and definitions in this Policy align with Regulation (EU) 2016/679 (GDPR) and the applicable Greek Data Protection Legislation, which together form the legal basis for all personal data processing.
We are committed to safeguarding your privacy and protecting any personal data you provide when visiting our website (almiramare.gr) or using our services.
2. PERSONAL DATA WE COLLECT
We may collect and process personal data in the following ways:
2.1 Data You Provide to Us
This includes, but is not limited to:
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Identification and contact information: Name, email address, phone number, postal address, date of birth, identity or passport number.
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Accommodation details: Check-in/check-out dates, room preferences, payment methods.
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Online interactions: Data collected via our website, app registration, Wi-Fi access, participation in promotions or competitions.
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Preferences: Dietary, room, and service preferences, provided with your consent.
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Account and transaction information: Usernames, passwords, booking history, payment records.
2.2 Data Collected Automatically
We may use cookies and other automated technologies to collect:
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Device and browser information.
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Interaction data with our website or digital platforms.
For details, see our Cookies Policy.
2.3 Data from Third Parties
We may receive personal data from:
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Travel agents, booking platforms, service providers.
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Public sources and social media (subject to their privacy terms).
3. USE OF PERSONAL DATA
We use your personal data for the following purposes:
3.1 Service Provision & Administration
To manage your booking, provide hotel services, respond to inquiries, and fulfill our contractual obligations.
3.2 Marketing & Communications
With your explicit consent, we may send you:
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Newsletters, special offers, and promotional content.
You may withdraw your consent at any time.
3.3 Website Optimization
To ensure our website content is delivered effectively and to enhance user experience.
3.4 Legal Compliance & Protection
To comply with applicable laws, including:
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Police directives and health regulations.
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Accounting and tax obligations.
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Response to lawful requests from authorities.
3.5 Complaint Handling
To address and respond to guest complaints or legal claims.
3.6 Incident Reporting
To record incidents involving guest misconduct, security breaches, or damage to property.
3.7 Fraud & Risk Management
To assess booking and payment risks using fraud prevention tools and external services.
3.8 Public Health Emergencies
To manage data during public health crises, including medical and sensitive data when legally required.
3.9 Customization & Preferences
To tailor services based on your preferences, including sensitive data with your explicit prior consent.
4. DATA STORAGE & SECURITY
4.1 Data Location
Your data is stored within the European Economic Area (EEA). Any necessary transfers outside the EEA will be subject to adequate safeguards.
4.2 Security Measures
We implement strict organizational and technical safeguards, including:
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Encryption for payment transactions.
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Firewalls, access control, and secure data storage.
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Confidentiality agreements with personnel and service providers.
While we strive to protect your data, internet transmission is never completely secure. Any data sent to us is at your own risk.
5. RETENTION OF PERSONAL DATA
We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is legally required or justified.
6. DISCLOSURE OF YOUR INFORMATION
We may share your personal data with:
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Service providers (e.g. IT, Wi-Fi, catering, banking, travel).
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Partners necessary for service delivery.
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Legal or regulatory authorities when required.
All third-party processors are contractually obligated to protect your data in accordance with applicable laws and are prohibited from using your data for any other purposes.
We may also use aggregated, non-identifiable data for statistical or marketing purposes.
7. YOUR RIGHTS
Under the Data Protection Legislation, you have the right to:
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Access your personal data.
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Request correction or deletion.
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Restrict or object to processing.
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Withdraw your consent at any time.
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Data portability (where applicable).
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Lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).
We may request identity verification before fulfilling your request.
8. THIRD-PARTY WEBSITES & SOCIAL MEDIA
Our website may contain links to third-party sites and services (e.g., Facebook). These operate under their own privacy policies, which we do not control. Please review them before submitting any personal data.
9. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of the date stated below. We may update it periodically. Changes will be posted on this page and take effect from the updated date. Please review it regularly, particularly before using our services.
10. CONTACT US
If you have questions or wish to exercise your rights, please contact us. We may request verification details such as a copy of your ID, booking confirmation, or other identifying information before responding.
Last Updated: 20/5/2025
